Terms of service

These Terms of Service govern your access to and use of the website https://nathanjames.shop, operated by Nathan James. Our online store sells bookshelves, storage cabinets, ceiling lights, bar stools, dining chairs, bedroom sets, dressing tables, and nightstands. By accessing, browsing, placing orders or completing purchases on our website, you acknowledge that you have read, understood, and agree to be bound by all terms set forth in this document, together with our Privacy Policy, Return & Refund Policy, and other legal pages published on our site. If you do not accept these terms, you must refrain from using our website and making any purchases. For any questions regarding these Terms of Service, please reach our support team at info@nathanjames.shop.

You must be at least eighteen (18) years of age to use this website and place orders. By creating an account or submitting an order, you represent and warrant that you are of legal age and possess the legal authority to enter into binding agreements. If you are accessing our store on behalf of a business entity, you confirm you hold proper authorization to bind that entity to these terms. You agree to use our website only for lawful personal or commercial purchasing purposes and will not engage in any activity that violates local, state, national or international laws and regulations.

When you create a customer account on https://nathanjames.shop, you are responsible for maintaining the confidentiality of your account login credentials. You accept full responsibility for all activities, orders and actions conducted under your account. You must provide accurate, complete and up‑to‑date contact and billing information. You shall notify us immediately via info@nathanjames.shop if you detect any unauthorized use of your account. We reserve the right to suspend or terminate your account at our sole discretion in cases of false information submission, suspicious transaction behaviour, fraud attempts or violation of these Terms of Service.

We make reasonable efforts to display accurate product descriptions, images, dimensions, material specifications and pricing for our furniture and lighting goods including bookshelves, storage cabinets, ceiling lights, bar stools, dining chairs, bedroom sets, dressing tables, and nightstands. Minor visual differences may exist between digital screen displays and physical finished goods due to screen calibration, lighting conditions and material batch variations, and such minor discrepancies do not qualify as product defects.

All product prices shown on the website are subject to change without prior notice. Prices do not include sales tax, shipping fees or other applicable surcharges unless explicitly marked otherwise. Final total cost will be presented to you at checkout before order confirmation. Product stock status is updated regularly but real‑time inventory cannot be fully guaranteed. If an item you ordered becomes out‑of‑stock after order submission, we will contact you by email to offer order cancellation, partial shipment or alternative product options.

When you submit an order on our website, this action constitutes an offer to purchase our selected products. We retain the right to accept or decline your order for reasons including but not limited to inventory shortages, pricing errors, suspected fraudulent activity, or incomplete customer information. Your contract of sale comes into effect only once we send you an official order confirmation email.

You agree to pay in full for all items ordered through your account. Payment must be completed via supported checkout payment methods at the time of purchase. We are authorized to collect full payment upon order placement. If your payment cannot be authorized, your order will not be processed. Any chargeback initiated by customers without valid justification under our Return & Refund Policy may result in account restrictions, and you shall be responsible for all related administrative fees incurred by Nathan James.

Shipping terms, delivery timelines and shipping‑related costs are governed by our shipping information displayed at checkout. Title and risk of loss for furniture and lighting products transfer to you upon successful hand‑over to the designated shipping carrier. Delivery delays caused by carrier disruptions, weather events, customs procedures or circumstances outside our reasonable control shall not make Nathan James liable for compensation. You are obligated to inspect goods immediately upon receipt. Issues regarding damaged, missing or incorrect items must be reported following the requirements written in our Return & Refund Policy by email to info@nathanjames.shop.

All product return, refund and exchange matters are regulated by our published Return & Refund Policy located on https://nathanjames.shop. The Return & Refund Policy is fully incorporated into these Terms of Service. Submitting a purchase confirms your acceptance of all return eligibility rules, time limits, shipping cost allocation and inspection standards for bulky furniture and lighting merchandise.

All content available on https://nathanjames.shop including text, product photographs, graphic designs, logos, page layouts, brand marks and product copy is the intellectual property of Nathan James or our licensed suppliers. You may not copy, reproduce, distribute, modify, resell or commercially exploit any website content without our prior written permission. You may view and download page content solely for your personal, non‑commercial reference purpose. You agree not to use automated scraping, crawler or bot tools to extract large‑scale data from our website without written authorization.

If you submit product reviews, feedback, comments, images or other content to our website, you grant Nathan James a non‑exclusive, royalty‑free, worldwide license to use, display, edit and publish your submitted content for store‑related marketing purposes. You warrant that any material you post does not infringe third‑party copyright, trademark rights or contain offensive, unlawful, threatening or misleading information. We hold full discretion to remove or reject user‑generated content at any time without advance notice.

Our website may contain hyperlinks leading to external third‑party websites. Nathan James exercises no control over external sites, and we are not accountable for their content, privacy practices or business operations. Visiting third‑party links is done entirely at your own risk. Payment processing, shipping logistics and analytics functions on our store are delivered by trusted third‑party service providers, whose respective terms and privacy policies shall apply to their services.

THE WEBSITE AND ALL FURNITURE AND LIGHTING PRODUCTS SOLD BY NATHAN JAMES ARE PROVIDED ON AN “AS‑IS” AND “AS‑AVAILABLE” BASIS. NATHAN JAMES MAKES NO REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, REGARDING WEBSITE OPERATION, PRODUCT QUALITY, FITNESS FOR PARTICULAR PURPOSE, OR UNINTERRUPTED, ERROR‑FREE WEBSITE ACCESS. We do not guarantee that our website server will be free of viruses or other harmful components. This disclaimer does not override mandatory statutory consumer rights that cannot be excluded under applicable local law.

To the maximum extent permitted under applicable law, Nathan James, its staff and suppliers shall not be held liable for any indirect, incidental, consequential, special or punitive damages arising out of or connected with your website usage or product purchase, including loss of profits, loss of data, inconvenience or property damage, beyond the total purchase price you paid for your relevant order. This limitation shall not apply in circumstances of gross negligence, wilful misconduct or where statutory law prohibits liability restriction.

You agree to defend, indemnify and hold harmless Nathan James, its operators, employees and affiliates against all claims, damages, losses, liabilities, costs and legal fees brought by any third party arising out of your breach of these Terms of Service, your improper use of our website, your violation of applicable law, or user‑generated content you publish on our store.

Nathan James reserves the right to revise these Terms of Service at any time. Updated terms will be published on https://nathanjames.shop with a revised “Last Updated” date displayed at the top of this page. Your continued website browsing and placing orders after revisions go into effect constitutes your acceptance of modified terms. We encourage you to review this page regularly.

If any single clause within these Terms of Service is found invalid, unlawful or unenforceable by competent authority, the remaining provisions shall stay in full force and effect. The invalid portion shall be severed without impacting the validity of the rest of this agreement.

These Terms of Service shall be governed and construed in accordance with applicable local laws, without regard to conflict‑of‑law principles. Any legal dispute related to your use of https://nathanjames.shop or orders placed on our store shall be subject to the jurisdiction of the competent courts corresponding to our business operation location.

Should you have any questions, disputes or requests related to these Terms of Service, please send correspondence to our customer support email address: info@nathanjames.shop. Our team replies to valid inquiries within 24‑48 business hours from Monday to Friday. Messages received on weekends or official public holidays will be processed on the next working business day.