Shipping policy

This Shipping Policy applies to all orders placed at https://nathanjames.shop, your online retailer for bookshelves, storage cabinets, ceiling lights, bar stools, dining chairs, bedroom sets, dressing tables, and nightstands. By completing a purchase on our website, you fully accept all shipping terms outlined below. This policy is incorporated into our Terms of Service and Return & Refund Policy. If you have any shipping‑related inquiries, please contact our customer support team at info@nathanjames.shop.

1. Free Standard Shipping

We proudly offer free standard shipping for all eligible orders placed on https://nathanjames.shop. No minimum purchase value is required to qualify for our free‑of‑charge standard delivery service for our furniture and lighting merchandise. Free shipping covers standard ground transportation to supported delivery locations. Expedited delivery services, if available, will incur additional fees which will be clearly displayed at checkout. Certain remote or restricted geographic locations may be excluded from free shipping eligibility; any applicable surcharges will be shown before you confirm payment.

2. Order Processing Time

All orders will enter processing once payment has been fully authorized and confirmed. Orders submitted after business hours, on weekends, or public holidays will start processing on the next following business day. Standard order processing takes 2‑5 business days before goods leave our warehouse. During peak shopping seasons or high‑volume promotional events, processing time may extend slightly, and we will notify customers via email for significant delays. Processing time excludes actual transit and delivery duration.

3. Estimated Delivery Timeframes

Estimated delivery begins after your order has left our warehouse. Delivery timelines are estimates and cannot be fully guaranteed.
  • Standard domestic delivery normally takes 7‑15 business days based on carrier route and destination location.
  • Remote locations may experience extended transit periods.

    Factors such as carrier backlogs, severe weather conditions, natural disasters, holiday surges, or unforeseen logistics disruptions may cause delivery delays outside our control. Nathan James will not be liable for compensation for delays caused by circumstances beyond our reasonable control.

4. Shipping Confirmation & Order Tracking

Once your furniture or lighting items are dispatched from our warehouse, you will receive a shipping confirmation email sent to your provided contact email address. This email includes your tracking number and tracking link for monitoring shipment progress. Tracking information may take up to 48 hours to refresh and display updated carrier status. For large‑size bulky furniture shipments, carrier update frequency may be limited. If you cannot locate your shipping confirmation email, please check your spam folder or write to info@nathanjames.shop for assistance.

5. Delivery Requirements & Receipt of Goods

Our furniture products including bedroom sets, storage cabinets and other large‑size items require someone to be present at the delivery address to receive and sign for the shipment. Carriers are not authorized to leave bulky furniture packages unattended at your premises. If no recipient is available at the scheduled delivery time, redelivery attempts may trigger additional carrier fees for which the customer shall be responsible. It is your responsibility to provide complete, accurate and valid shipping address information including apartment or unit numbers. We are not accountable for mis‑delivery, loss or extra costs resulting from incorrect or incomplete address details provided at checkout.
Title and risk of damage or loss for all products transfers to you once goods are handed over to our shipping carrier. You are required to inspect all packages immediately upon delivery. Any damage, missing parts, or wrong‑item issues must be reported within 7 calendar days after delivery date following our Return & Refund Policy by emailing info@nathanjames.shop with supporting photos and your valid order number. Failure to report within this window will limit our ability to assist with shipping‑damage claims.

6. Shipping Restrictions

We reserve the right to restrict shipment to certain remote, high‑risk or unsupported territories. If your delivery location cannot be serviced, we will reach out to you promptly to discuss order modification or full order refund. We do not offer in‑store pickup service; all goods are delivered via carrier transport.

7. International Shipping, Duties and Taxes

For international shipments, import duties, customs fees, VAT or any local governmental charges levied at destination country are the sole responsibility of the customer. These fees are not covered by our free shipping offer and will be collected by customs upon arrival. We have no control over customs clearance timelines or related charges. Delays caused by customs inspection are outside our responsibility.

8. Order Modifications Before Shipment

If you need to adjust your shipping address or order details before your package is dispatched, send your request with your order number to info@nathanjames.shop as quickly as possible. We cannot guarantee modifications once the order has already been processed and shipped. After dispatch, address changes may incur extra carrier charges borne by the purchaser.

9. Lost or Missing Shipments

If your tracking shows delivered but you have not received your goods, please first check with neighbours, building management, or local carrier depot. Notify us by email within 14 calendar days from the marked‑delivered date so we can initiate an investigation with the logistics provider. Claims for presumed lost parcels cannot be accepted after this period.

10. Return Shipping Note

Our free standard shipping benefit only applies to original outbound delivery of your purchase. Return shipping costs for change‑of‑mind returns are not covered under our free shipping program and shall be paid by the customer, as specified in our Return & Refund Policy. Only returns caused by our error such as defective, damaged or incorrectly shipped merchandise will qualify for pre‑paid return shipping arranged by Nathan James.

11. Updates to This Shipping Policy

Nathan James holds the right to revise this Shipping Policy at any time. Updated content will be published on https://nathanjames.shop with the “Last Updated” date modified accordingly. Your continued purchases after revisions signify acceptance of updated terms.

12. Contact Information

Should you have any questions regarding shipping timelines, tracking issues, delivery exceptions or free‑shipping eligibility, please email our support team at info@nathanjames.shop. Our standard response window is 24‑48 business hours Monday‑Friday. Messages received during weekends or official public holidays will be answered on the next available business day.